Department store giant Neiman Marcus is in the process of informing millions of customers about a data breach that it discovered in September 2021. Neiman Marcus said that the breach involved around 4.6 million customers. The company said that data like payment cards number, date of expiry along with some personal information was compromised during the breach. The company also said that it got to know about the breach in September but it actually happened more than a year ago. The company said that an ‘unauthorized party’ had managed to access details like names, contact information, password, and other details. Most of the information was related to Neiman Marcus online accounts.
Sharing more information about the data breach, the company said that 3.1 million payments and virtual gift cards were compromised. However, the good thing was that 85 percent of them were either invalid or expired. It also clarified that the customers of Bergdorf Goodman and Horchow need to worry about the breach as their data was not compromised. Commenting on the development CEO Geoffroy van Raemdonck said that the company is working hard to provide all possible support to customers.
“Customers have always been a top priority for us. We are working day-in, day-out to extend all possible support to them. We want to answer all their questions related to online accounts. In the meantime, we are looking for ways to enhance our security system. This is a long-term process and we would continue to work on it so that the company can safeguard the information of its customers.” In order to assist customers, the company has also set up a dedicated page and call center. The company has asked all customers to change their account passwords on priority. Neiman Marcus also said that it also working closely with law enforcement agencies and cybersecurity groups to investigate the breach that took place in May last year.