Innovative Technologies Encouraging Customers to Embrace Interactive Kiosks, says Market.us

Self-service kiosk manufacturers are expected to continue to exploit the full potential of these technologies and include them in their product offerings. Interactive kiosks can be used to reduce long lines at public places such as banks, railway stations, malls, and check-in counters at airports. They are useful in places such as hospitals or government offices to reduce paperwork and improve visitors’ experience.

Hardware includes displays, printers, keyboards, touchpads, bill acceptors & recyclers, scanners, motion sensors, physical keyboards, physical keyboards, touchpads, and other kiosk equipment. The other segment covers enclosures, card readers, and scanners as well as motion sensors, physical keyboards, touchpads and bill acceptors, and recyclers.

Independent software developers and system integrators of kiosk applications create solutions that integrate and control multiple hardware components. To enhance the user experience of interactive kiosks, manufacturers integrate software platforms with other hardware components.

According to Market.us, “The Global Interactive Kiosk Market size is expected to be worth around USD 5,33,642.69 million by 2032 from USD 2,76,400 million in 2022, growing at a CAGR(compound annual growth rate) of 6.80% during the forecast period from 2022 to 2032.”

Gaurav Yadav, a senior research analyst at Market.us, said,” Market growth is expected to be driven by increased product adoption in retail and BFSI segments. Many of the leading manufacturers have already begun to integrate Artificial Intelligence technology into interactive kiosks.”

ViaTouch Media, for example, has created AI-based kiosks that allow shoppers to inspect the products before they make a purchase.

A video screen displays information about the products to customers as they are taken off the shelf by the retailer. To avoid human interaction, self-checkout kiosks have been increasingly popularized due to the increasing problems caused by COVID-19. Self-checkout kiosks allow for some human interaction, as they ensure social distancing within stores.

Vendors in the market have created advanced solutions and technologies to encourage customers to adopt interactive kiosks. The vendors’ R&D investment and innovation have increased by twofold due to the COVID-19 epidemic.

A few of the most recent solutions that vendors have launched include kiosk systems with temperature sensors and Personal Protective Equipment kiosks. Smart kiosks can also collect swab samples to be used in COVID-19 tests. Mobile testing kiosks are another example. Vendors are expected to keep focusing on product development and innovation to maintain a substantial share of the market in the coming years.

They offer software solutions and services that include solution design and integration, project feasibility analysis, and deployment and maintenance. They may also provide maintenance services that include monitoring in real-time to ensure proactive or reactive maintenance of kiosks.

The software includes Windows, Android, Linux, and other platforms. Windows was the dominant market player, with Android expected to grow at a faster CAGR over the forecast. There will be a decrease in delivery costs associated with the adoption of interactive self-service kiosks for product/service delivery.

Interactive kiosk vendors saw lucrative business growth opportunities due to the pandemic. They were able to expand their offerings and focus on reducing interactions with customers while still being able to cater to their needs.

The self-service kiosks allow people to receive assistance without having to contact salespeople or coordinators. This reduces the interaction and helps to ensure social distance protocols are adhered to. Self-service kiosks in any environment can help limit person–to–person interaction.

In turn, it reduces the risk of virus or disease transmission between staff and guests. The risk of exposure increases because the most person–to–person interactions take place within close proximity. It often involves talking, passing on credit cards or other forms of payment, and receiving a receipt. Customers would prefer to interact directly with kiosks, rather than with staff at reception.

Self-service kiosks in retail allow customers to shop for more products, sizes, options, and other items even though they may not be available in-store. Self-service kiosks simplify the shopping process by allowing shoppers to easily compare feature information, pricing, and availability. Automated self-service kiosks are used in healthcare to automate check-ins and registrations, patient status, and online questionnaire filling.