Top 11 Online Food Delivery Companies | Quick Order Eatables

Online Food Delivery Market Overview

Online food delivery, often called online food ordering, is the process of requesting food for either delivery to your home or pick-up at a restaurant. This service offers customers a user-friendly method to place their orders for various food and drinks, utilizing either a mobile app or a website. The available range of items for ordering can vary greatly, encompassing fully prepared meals to even items not specifically designed for immediate consumption.

The online food delivery industry is experiencing rapid growth, granting customers the convenience of ordering their preferred dishes from restaurants and cafes via the Internet and having them brought directly to their homes. This sector has witnessed significant expansion in recent years, largely attributed to increased internet accessibility, the widespread adoption of mobile devices, and the accessibility of on-demand delivery services.

Market Drivers

Several key factors fuel the growth of the online food delivery industry. These include the rising demand for convenient and time-saving solutions, the surge in digital payments and contactless delivery methods, and the growing appeal of food delivery services among younger consumers. Additionally, improved technology, higher smartphone usage, attractive discounts, promotions, and a diverse array of cuisine options have all contributed to the industry’s expansion.

Online food delivery services have made substantial investments in technology, including mobile applications, chatbots, and artificial intelligence, all aimed at delivering a smooth and user-friendly experience to customers. The widespread use of smartphones has made it effortless for consumers to access and utilize these platforms while on the move.

To maintain their customer base, these platforms frequently offer attractive discounts and promotional offers, which have played a pivotal role in propelling the market’s growth. Moreover, these platforms present an extensive variety of cuisine options, spanning local delicacies to international cuisines, making it convenient for consumers to explore and savor new food and taste experiences.

Market Size

The global Online food delivery market accounted for USD 160.3 billion in 2022 and is anticipated to reach around USD 483.9 billion by 2032. Between 2023 and 2032, this market is expected to register a CAGR of 12%.

List of Major Companies

Market Key Players:

• Doordash
• Roofoods
• Grubhub
• Delivery-Hero
• Uber-Eats
• Zomato
• Dominos
• Papa-Johns
• Swiggy
• Pizza-Hut
• Mc-Donalds

Doordash

Company Overview

About Doordash

DoorDash, Inc. specializes in online food ordering and delivery services. It was established in January 2013 by Andy Fang, Tony Xu, Stanley Tang, and Evan Moore in Palo Alto, California, and currently has its headquarters in San Francisco, California, USA. DoorDash is publicly traded under the stock symbol DASH. In the United States, DoorDash is a prominent player, holding a substantial 56% share of the food delivery market. Additionally, it boasts a significant 60% share of the convenience delivery market segment.

DoorDash is a technology-focused company that links customers with their favorite local restaurants and businesses across more than 25 countries globally. The company aims to develop tools and solutions for business growth, innovation, and customer engagement.

DoorDash is committed to establishing a strong foundation for local commerce, supporting merchants’ success in the convenience-oriented market, increasing community access for consumers, and offering job opportunities that empower individuals. With DoorDash, each order brings a piece of the local community to your doorstep.

Geographical Presence

DoorDash, Inc. has established its geographical presence in an extensive range of locations, over 25 countries worldwide. The areas served by DoorDash, Inc. include the United States, Australia, Canada, New Zealand, Japan, and Germany.

Recent Developments

• September 2023: DoorDash, the local commerce platform, and ALDI, known for its affordable grocery prices, extended their partnership, allowing customers in 21 states to order alcohol on-demand delivery from over 1,200 ALDI stores via DoorDash. This collaboration with ALDI, one of the rapidly expanding retail chains in the United States, means that nearly 80% of DoorDash users can now enjoy the convenience of age-verified alcohol delivery.
• September 2023: DoorDash unveiled several new grocery partnerships, marking a rapid expansion in this category. These partnerships encompass various grocery providers, including large national chains, cherished local establishments, and specialty stores. DoorDash’s objective is to provide a platform that enables retailers of all sizes to enter the online market, presenting them with enhanced opportunities to connect with consumers.

Roofoods

Company Overview

About Roofoods

Deliveroo (Formerly popular as Roofoods Ltd) is a British-based online food delivery firm established in 2013 by founders Greg Orlowski and Will Shu in London, England. The company’s headquarters are located in London, and its revenue model involves charging a commission fee to restaurants, along with a per-order fee for delivery from customers. Deliveroo introduced an advertising platform in 2022 that allows businesses to advertise their products within its app.

Customers use the Deliveroo app or website to place their orders, which are then delivered by independent bicycle or motorcycle couriers from restaurants to the customers’ locations. Additionally, Deliveroo has a subsidiary known as Deliveroo Editions, which manages ghost kitchens—kitchens situated off-site from restaurants—dedicated to preparing meals exclusively for delivery.

Furthermore, Deliveroo HOP collaborates with existing grocers, overseeing delivery-only grocery stores. The company also offers delivery services and technology support for on-demand grocery services to prominent UK retailers.

Geographical Presence

Deliveroo operates in over two hundred cities in the United Kingdom, Belgium, France, Ireland, Singapore, Italy, the United Arab Emirates, Kuwait, Hong Kong, and Qatar. Previously, it operated in Germany, Spain, Taiwan, Australia, and the Netherlands.

Recent Developments

• September 2023: Deliveroo introduced ‘The Grub Crawl,’ a unique initiative offering a free culinary tour across cities like Edinburgh, Leeds, Manchester, and Bristol to assist university freshers in exploring local eateries and connecting with fellow students. The experience involves a multi-person bike guiding student groups on customized city tours.
• March 2022: Deliveroo, a prominent global food delivery firm in Europe, the Middle East, Asia, and Australia, inaugurated its India Engineering Centre in Hyderabad. As part of Deliveroo’s long-term strategy, this move involves establishing a new engineering team focused on enhancing customer experiences, bolstering relationships with restaurant and grocery partners, and supporting delivery riders.

Grubhub

Company Overview

About Grubhub

Grubhub Inc. is a well-known American online and mobile platform that simplifies ordering and delivering prepared meals. It was established in 2004 by founders Matt Maloney and Mike Evans and is headquartered in Chicago, Illinois, USA. Since 2021, Grubhub has been a subsidiary of Just Eat Takeaway, a Dutch company. The company takes pride in having the most extensive network of restaurant partners in its industry and serves a user base of 32 million active diners.

At its core, Grubhub aims to connect diners and their favorite dishes from local eateries. They achieve this through advanced restaurant technology, user-friendly platforms, and an improved delivery system. Grubhub’s vast network encompasses over 320,000 restaurants, with partnerships extending to more than 225,000 of these establishments across more than 4,000 cities in the United States and London. Within its brand portfolio, Grubhub includes names like Grubhub, Seamless, LevelUp, AllMenus, and MenuPages.

Geographical Presence

Grubhub Inc. is affiliated with Just Eat Takeaway.com, a prominent global online food delivery marketplace that primarily operates across the United States and London,  serving customers in these regions, so its presence is not truly global. With a significant presence in the United States and London, Grubhub boasts a vast network of restaurant partners, over 365,000.

These partnerships extend across 4,000 cities, underlining its significant presence and reach in the industry. The company has established a robust network of restaurant partners, offering its services to a diverse and extensive customer base in these locations. While it has an extensive reach within these regions, it does not have a worldwide presence like other international food delivery platforms.

Recent Developments

• September 2023:  Grubhub, a leading food ordering and delivery platform, introduced its “Did Somebody Say” marketing initiative in the U.S. This new branding campaign highlights the delightful and familiar moment when your Grubhub order arrives.
• September 2023: Choice Hotels International, Inc. unveiled a partnership that allows Choice Privileges, its loyalty program, to provide food ordering and delivery services through a collaboration with Grubhub, a well-known online and mobile food ordering and delivery platform.

Delivery-Hero

Company Overview

About Delivery Hero

Delivery Hero SE is a German multinational holding firm that focuses on managing online platforms for food ordering and delivery services. It was established in 2011 by Niklas Östberg, Lukasz Gadowski, Kolja Hebenstreit, and Markus Fuhrmann, with its headquarters in Berlin, Germany.

The company operates an online platform that supplies users with details about local restaurants and their delivery options. It facilitates consumers in accessing online menu listings, placing orders, and processing payments efficiently.

Delivery Hero SE, commonly known as Delivery Hero, is a prominent provider of online food delivery services. The company manages a platform that connects both consumers and restaurants, offering a diverse range of cuisines. Through this platform, users can peruse an extensive selection of restaurants, either by browsing or searching for specific cuisines or eateries, and proceed to place their orders.

Delivery Hero collaborates with local restaurants and payment institutions to streamline and enhance the delivery experience for customers. The company operates under different brands in various regions, including Foodora, mjam, and Yemeksepeti. Additionally, Delivery Hero offers catering businesses various services, including packaging, advertising, and printing solutions.

Geographical Presence

Delivery Hero SE has established a substantial global presence, with operations spanning multiple regions and countries worldwide. The company covers many global locations, connecting customers with local dining establishments and food delivery choices. This positions it as a significant player in the global food delivery industry.

Delivery Hero achieves this through its diverse set of brands and platforms, which include names like Foodora, mjam, and Yemeksepeti, catering to customers in various regions. This extensive reach solidifies its prominent role in the worldwide online food delivery sector. Moreover, Delivery Hero operates in more than 70 countries across the Americas, Europe, Asia, the Middle East, Africa, South and Latin America, and has partnerships with a vast network of over 500,000 restaurants.

Recent Developments

• July 2023: Delivery Hero SE, commonly called Delivery Hero, announced its acquisition of the remaining minority shareholdings, amounting to 37%, in HungerStation Holding Limited. This entity serves as the exclusive shareholder of HungerStation Company Ltd, responsible for operating Delivery Hero’s business in the Kingdom of Saudi Arabia (KSA).
• June 2023: Delivery Hero, the global leader in local delivery services, has marked a significant milestone by commemorating the first anniversary of its Innovations Hub. This innovative initiative comprises a practical, small-scale restaurant and quick commerce setup created to experiment with new features by the company’s employees based in Berlin at its headquarters.

Uber-Eats

Company Overview

About Uber Eats

Uber Eats is an online platform for ordering and delivering food, which was launched in 2014 by its parent company, Uber Technologies, founded by Garrett Camp and Travis Kalanick in Santa Monica, California, USA. The company works with couriers who use various modes of transportation, including bicycles, scooters, cars, and walking, to deliver meals.

As of 2021, Uber Eats operates in over 6,000 cities across 45 countries. The food delivery process is typically quick, with Uber drivers completing deliveries in just a few minutes. In areas where Uber Eats is active, Uber partners with numerous restaurants to offer meals to customers.

However, the company is currently facing legal action related to antitrust allegations involving price manipulation. This lawsuit centers on Uber Eats allegedly pressuring restaurants to maintain the same prices for delivery as for in-person dining, along with charging fees ranging from 13% to 40% of the restaurant’s revenue.

The parent company of Uber Eats, Uber, was founded in 2009 by Garrett Camp and Travis Kalanick. Uber entered the food delivery market in August 2014 by introducing the UberFRESH service in Santa Monica, California. In 2015, the platform underwent a rebranding, adopting the name UberEATS, and introduced a separate app for ordering, distinct from the main Uber rides app. In 2016, Uber Eats expanded its operations to include London and Paris.

Geographical Presence

Uber Eats has a global presence with an extensive geographic footprint, serving many cities and regions worldwide. It operates in over 6,000 cities spanning across 45 countries. The platform provides food delivery services to various locations, catering to urban and suburban areas in different countries and continents.

This positions Uber Eats as a major player in the international online food delivery industry. With its widespread presence in numerous cities and regions, Uber Eats offers convenience and a variety of culinary options to a diverse customer base.

Recent Developments

• September 2023: In response to the rising cost of goods and the essential need for accessible fresh and healthy foods in households, the Uber Eats team announced that it has been diligently developing new tools designed to save both time and money for users.
• December 2022: Uber Eats partnered with Cartken, a self-driving sidewalk bot with six wheels, to introduce a delivery system in Miami. Originally hailing from Oakland, CA, this initiative aims to bring food and groceries directly to Miami residents. The process involves consumers receiving notifications when their orders are ready for pickup, after which they can conveniently retrieve their goods.

Zomato

Company Overview

About Zomato

Zomato Limited, commonly known as ‘Zomato,’ is a prominent Indian multinational company specializing in restaurant aggregation and food delivery. Founded in July 2008 by Deepinder Goyal and Pankaj Chaddah, both former Bain & Company employees, Zomato is headquartered in Gurugram, Haryana, India. Originally, it began as a platform for listing and recommending restaurants, but in 2010, it rebranded as Zomato in India.

Zomato offers various services, including comprehensive restaurant information, menus, and user reviews. It also partners with restaurants to provide food delivery services and currently serves over 1,000 cities and towns in India as of 2022–23. Their mission is summed up in their motto: “Better food for more people.”

Through its website and mobile app, Zomato serves as an online guide for food and nightlife, offering detailed information like contact details, menus, directions, images, customer reviews, and ratings for numerous restaurants.

Geographical Presence

Zomato Limited has established a substantial geographical presence, serving customers across various regions in India, but it does not have a global presence and a widespread international presence like some other global food delivery platforms except UAE.

With its extensive network, the company operates in many cities and towns in India and provides its online food and restaurant services catering to a diverse customer base and offering a comprehensive dining and food delivery experience.

Recent Developments

• June 2023: Zomato Ltd, a prominent online food delivery company, introduced Zomato Food Trends, an open data analysis platform aimed at aiding restaurant partners in making informed choices regarding pricing, menu offerings, and location strategies. This accessible platform, free of charge, offers valuable insights derived from the analysis of millions of transactions conducted in various cities across India.

Dominos

Company Overview

About Dominos

Domino’s Pizza Inc., commonly known as Domino’s, is a well-known American multinational pizza restaurant chain founded on December 9, 1960, in Ypsilanti, Michigan, USA, by James Monaghan, Tom Monaghan, and Dominick DeVarti. The chain operates under Domino’s Pizza, Inc., with Russell Weiner as CEO. The company is incorporated in Delaware and has its headquarters at the Domino’s Farms Office Park near Ann Arbor, Michigan.

Domino’s offers various services, including pizza delivery, carryout, and dine-in options across its restaurant network. Their menu includes a variety of pizza options with different crusts and sizes, as well as pasta dishes, chicken wings, boneless chicken, oven-baked sandwiches, bread sides, beverages, and desserts. Domino’s adapts its toppings to cater to various countries’ and cultures’ tastes.

The company operates through company-owned and franchised stores, serving customers in the United States and numerous international markets, including India, Japan, the UK, Australia, Mexico, Canada, Turkey, France, South Korea, and China.

Geographical Presence

Domino’s Pizza Inc. is a global fast-food chain with an extensive geographical presence. Domino’s has stores in over 83 countries and 5,701 cities worldwide. The company operates thousands of pizza restaurants across the United States and over 90 other countries worldwide.

Their international reach spans regions like Europe, Asia, Latin America, the Middle East, and Africa, making Domino’s a household name in the global pizza delivery industry. With a diverse menu of pizza offerings and a commitment to fast, efficient service, Domino’s has successfully expanded its footprint across a wide range of cultural and geographic landscapes, catering to the preferences of pizza lovers in both urban and rural areas.

Recent Developments

• July 2023: Domino’s Pizza, Inc. disclosed in their second-quarter 2023 earnings report that global retail sales experienced a 5.8% growth, excluding the adverse effects of foreign currency fluctuations. When not accounting for the impact of foreign currency, the growth in global retail sales was still robust, registering at 4.3% for the same quarter in 2023.
• October 2023: Microsoft and Domino’s Pizza Inc. collaboratively united their strengths to pioneer a new era in pizza ordering and store operations, harnessing the capabilities of the immense computing power of cloud computing and generative AI technology.

Papa-Johns

Company Overview

About Papa Johns

Papa John’s International, Inc., or Papa John’s, is an American pizza restaurant chain founded in 1984. It operates globally, with company-owned and franchised locations specializing in pizza delivery and carryout services.

In the U.S., it’s the fourth-largest pizza delivery chain, known for its wide range of high-quality pizzas and additional offerings like cheese sticks, pasta, breadsticks, wedges, wings, beverages, desserts, and various dips. The company has dual headquarters in Atlanta, Georgia, and Louisville, Kentucky, and boasts over 5,500 locations in 49 countries and territories, making it the third-largest global pizza delivery company.

Papa John’s actively collaborates with franchise developers and engages in joint ventures to expand its restaurant network. They provide comprehensive support to franchisees, including assistance with restaurant operations, site selection, marketing, training, and restaurant design.

Geographical Presence

Papa John’s International Inc. boasts a widespread global presence, with its pizza restaurant chain reaching numerous corners of the world. Its operations are spread across North and Latin America, Europe, the Caribbean, Asia, and the Middle East. The company has expanded its footprint globally, establishing a strong presence in various countries and regions.

The company’s reach extends far beyond U.S. borders, with a substantial number of company-owned and franchised restaurants operating in diverse international markets. This extensive geographical coverage has solidified Papa John’s position as a prominent player in the global pizza delivery and carryout industry.

Recent Developments

• April 2023: Papa John’s introduced a tantalizing addition to its menu, innovatively expanding its Papadia range through a unique collaboration with PepsiCo Foodservice. This partnership results in a creative fusion that combines Papa John’s distinctive flatbread-style sandwich with the vibrant and popular flavors of Doritos Cool Ranch, giving birth to the exciting Doritos Cool Ranch Papadia.
• January 2022: Papa John’s International, Inc. revealed a strategic collaboration with FountainVest Partners, a prominent independent private equity firm in Asia, aimed at launching over 1,350 new restaurants in South China by the year 2040. This franchisee development agreement represents a historic milestone for Papa John’s and is the largest master franchise deal within the pizza industry in recent memory. It is anticipated to significantly augment the company’s presence in China, a rapidly growing market for pizza delivery, thus marking a significant stride in Papa John’s global expansion efforts.

Swiggy

Company Overview

About Swiggy

Swiggy, a well-known Indian online food ordering and delivery platform, was founded in 2014 by Nandan Reddy, Sriharsha Majety, and Rahul Jaimini. Its headquarters are situated in Bangalore, Karnataka, India. As of September 2021, Swiggy operates in over 500 cities across India. In addition to its core food delivery service, Swiggy also offers on-demand grocery deliveries through Instamart and same-day package delivery via Swiggy Genie.

Renowned as India’s top on-demand delivery platform, Swiggy strongly emphasizes a technology-driven logistics approach and a customer-centric philosophy to cater to a wide range of customer needs. With extensive partnerships with restaurants, a workforce exceeding 5,000 employees, and a substantial fleet of over 200,000 independent Delivery Executives, Swiggy continues to lead through innovation, ensuring unmatched convenience.

Geographical Presence

Swiggy primarily operates within India and does not have a significant global presence. Its services are focused on serving customers in various cities across India. Swiggy has established a significant geographical presence nationwide, operating in over 500 Indian cities. With a widespread reach, Swiggy offers its online food ordering and delivery services to a diverse and extensive customer base, catering to the culinary preferences of urban and suburban areas alike.

This extensive coverage has solidified Swiggy’s position as a leading player in India’s burgeoning food delivery and on-demand services industry. The company stated that it would expand its network and reach over 600 cities and 200 universities across the country by the end of this year i.e. December 2023.

Recent Developments

• October 2023: Swiggy unveiled Swiggy One Lite, a more cost-effective iteration of its Swiggy One membership. This new option is accessible to users through the app and via collaborations with telecommunications and banking providers, priced at an initial rate of Rs 99 for three months.
• October 2023: Swiggy, the online food delivery platform, announced that since 2017, through its financing initiative, it has facilitated disbursements exceeding Rs 450 crore to over 8,000 restaurants. This program assists restaurants in accessing financial services like credit lines and term loans provided by various lending firms, including Incred, PayU Finance, FT Cash, IIFL, and Indifi.

Pizza-Hut

Company Overview

About Pizza Hut

Pizza Hut, a global pizza restaurant chain and international franchise, was established on May 31, 1958, in Wichita, Kansas, U.S., by the Carney brothers, Dan and Frank Carney. It stands as the world’s largest pizza restaurant company, both in terms of the number of establishments and its market share, under the ownership of Yum! Brands, Inc.

The company’s headquarters are located in Plano, Texas, U.S. Pizza Hut began its franchising in 1959 by expanding to six locations within a year. Today, it is renowned as the most prominent pizza restaurant globally, delivering more pizzas than any other pizza chain. With a presence in over 105 countries, Pizza Hut operates an impressive network of 17,639 pizza restaurants worldwide.

Geographical Presence

Pizza Hut boasts a widespread global presence, with its restaurants operating and serving up delicious pizzas in more than 17,639 pizza restaurants in around 105 countries worldwide. From the urban centers to the remote corners of the globe, Pizza Hut’s extensive network spans a diverse range of geographical locations, making it a truly international and widely recognized pizza brand.

Recent Developments

• October 2022: Pizza Hut announced that it is venturing into the handheld food category with its new and enticing creation called Pizza Hut Melts. These delectable treats are cheesy, crispy, generously topped, and served alongside a perfectly matched dipping sauce.
• July 2023: Pizza Hut, a prominent service restaurant chain, announced that the company has expanded its store count to over 820 in the past two years. This expansion is set to continue with a strong commitment to increasing its footprint in emerging smaller markets, as revealed by a senior company executive.

Mc-Donalds

Company Overview

About Mc-Donalds

McDonald’s Corporation, known as ‘McDonald’s,’ is a global fast-food giant founded in 1940 in San Bernardino, California, by the McDonald brothers, Richard and Maurice McDonald. It evolved from a small hamburger stand to a franchise model, with the iconic Golden Arches logo introduced in 1953. In 1955, Ray Kroc, a determined businessman, took over the company and played a pivotal role in its global expansion.

Today, McDonald’s operates in over 100 countries, with a diverse menu featuring items like the Big Mac and Chicken McNuggets. The company owns a significant amount of real estate and has embraced technology and sustainability initiatives in recent years, cementing its status as one of the world’s leading fast-food chains.

Geographical Presence

McDonald’s Corp. is the world’s largest fast-food restaurant chain and maintains a vast and widespread global presence, with its iconic golden arches and restaurants spanning and serving over 69 million customers daily across 100 countries in more than 40,000 outlets worldwide.

From metropolises to remote corners of the globe, McDonald’s restaurants serve up familiar favorites to millions of customers daily. This extensive geographical reach has made McDonald’s a ubiquitous and widely recognizable fast-food brand chain, catering to diverse cultures and tastes worldwide.

Recent Developments

• May 2023: McDonald’s and Glovo entered into an extended, comprehensive global strategic partnership aimed at enhancing the McDelivery experience for both consumers and McDonald’s franchisees worldwide. This expanded agreement builds upon their existing collaboration, focusing on Glovo’s primary markets, enriching the range of choices available to consumers on the platform, and improving the overall ordering experience for McDelivery through Glovo.
• February 2023: McDonald’s broadened its market trial by introducing Krispy Kreme doughnuts to additional local restaurants.

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